salesforce knowledge demo

SALESFORCE KNOWLEDGE CLOUD. Credentials. watch demo Maximize agent productivity. General Enquiries: +353 14403500 | Fax: +353 14403501 | Sales: 00800 7253 3333. Add to Cart Download Demo. As a Salesforce Admin, being able to deliver a solid demo will give you a huge leg up. Postman is available as a native app for Mac, Windows (32-bit / 64-bit), and Linux (32-bit / 64-bit) operating systems. Community. To deliver knowledge articles to customers, read external users, a company using Salesforce still needs to complement Salesforce Knowledge with a customer portal. The Salesforce Service Cloud is a tool that makes it possible for businesses of all shapes and sizes to easily personalize their customer service. Prepare the Knowledge Base for Success ~10 mins. Salesforce PDI Knowledge Points, PDI Exam Questions Fee | Valid Exam PDI Blueprint - Smsexpress. Login. Please fill the form and we will notify you about the course. Register here. The articles are then published to a range of channels: internal database, customer and partner communities, or public websites. Better still, agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team. Sign Up. Support agents can even search the knowledge base further with the help of filters (or data categories) to quickly find the answers they need. By combining the best CRM software with the leading knowledge management platform, your sales and customer service teams will enjoy a holistic view of the entire customer journey along each touchpoint with you. Understand Customer Problems: Go beyond basic service insights and deep dive into what problems customers are running into the most. Doch für spezielle Anforderungen, wie im Bereich Wissensmanagement, gibt es professionellere Lösungen als das Add-On Salesforce Knowledge. Vendor : Salesforce. The integration brings all of your team’s knowledge right to where your teams are working, and even proactively pushes agents the knowledge they need, whether they’re responding to emails in Service Cloud or chatting live with customers in Salesforce Chat. Various trademarks held by their respective owners. Guru syncs in your Salesforce Knowledge articles on an ongoing basis, so all of the most up-to-date knowledge you need is in one place. You will only need to buy licenses for the users that will be administering the application and creating articles, but not the users that need to view them, this is included in most Salesforce licenses. Your email address will not be published. $99. But even better, from Maria’s point of view, is that Lightning Knowledge is part of … Lightning Service Console; Case Management; Service Cloud Voice; Knowledge Base; Telephony Integration; Omni-Channel Routing; Service Analytics ; Service Process and Automation; Visual Remote Assistant; Self-Service; Digital Channels; Field Service; Pricing; AI for Customer Service; Platform Advantage; Customer Stories; FAQ; Why Salesforce; Getting Started; … With Guru and Salesforce Service Cloud together, your support team can help customers with speed, accuracy and confidence. Faster. Incomplete ~30 mins. That’s what your agents need. It has more than 800 applications to support various features like Set Up a Simple Knowledge Base ~10 mins. Online Salesforce Development Course is soon going to be launched. Why Choose Knowledge Center over Salesforce Knowledge? Optimized for SEO, your knowledge base will be automatically findable via google or any other search. Force.com and Salesforce Environments; Production … Unleash the Power of Content in Salesforce. About ScienceSoft is a US-based IT consulting and software development company founded in 1989. Focused Demo. Sign Up • Login. July 2, 2013 Salesforce Knowledge User Group 2. WATCH DEMO Overview; Customer Service. Vendor : Salesforce. Incomplete. For Companies. Agenda Success Community Demo – Lynda King Klever Overview/ Demo – Phil Verghis Summer ‘13 – Demo – Francois Lopitaux Dreamforce Dates – Nov 18-22, 2013 3. It only takes a minute to sign up. Discover (and save!) Lightning Service Console; Case Management; Service Cloud Voice; Knowledge Base; Telephony Integration; Omni-Channel Routing; Service Analytics ; Service Process and Automation; Visual Remote Assistant; Self-Service; Digital Channels; Field Service; Pricing; AI for Customer Service; Platform Advantage; Customer Stories; FAQ; Why Salesforce; Getting Started; … Content has never been more important to sales teams than it is now. Apps Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. Get up and running with Health Cloud and expand your knowledge with valuable resources. There are six sections, reflecting the areas of expertise needed to be an effective Education Cloud Consultant. You’re now able to benefit from a quicker, clearer and more customized design process to … Enhance Service Cloud with Lightning Knowledge Get … Faster. About. Salesforce Essentials makes it easy for small businesses and startups build stronger customer relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - for just $25 per user per month. It only takes a minute to sign up. ; Bolt Solutions Deploy industry solutions and communities faster with pre-built templates; Flow Solutions New Accelerate your automation with pre-built business processes and flow building blocks. Salesforce Knowledge lets us create and manage our company information and securely share it when and where it is needed. Required fields are marked *. Cloud Computing; Deployment Models of Cloud Computing; Cloud Service Models; Virtualization in Cloud Computing ; Salesforce & CRM Basics. Eventually, when a published article is at … Salesforce Advanced Administrator Advanced-Administrator training materials contains the latest real exam questions and answers. It can make her agents more productive and her customers happy. Deliver an outstanding customer experience across all of your departments. Faster. The Lighthouse App, available on the Salesforce AppExchange, deploys instantly for any businesses with the Salesforce application integration.. Proactive Search answers questions before they’re asked: knowledge immediately launches simultaneously with an open ticket. Provide access to your public salesforce knowledge base via public web site, mobile or Facebook. To maximize our time with the customer, we've build a set of methodologies and tools to help us deliver great demos without re … Learn more about our knowledge management solution from Service Cloud. No, but you will get all the knowledge necessary to take your Salesforce Admin Certification. ... how to get the view that is represented in the Knowledge Demo. Streamline your knowledge management process. Knowledge … The end result is that customers can get … Exam Code : PDI. Developers Find a Salesforce developer who can bring your custom project to life. Sharing knowledge to any channel or device is only one click away. Review the demo and the details tab to ensure that the app provides what you’re looking for in a public knowledge base. Vendor : Salesforce. Start tracking your progress. Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Are you an Education Cloud Consultant (project lead, architect, developer, business analyst, etc. The Health Cloud Getting Started program is designed to guide you through the key steps proven essential for a successful implementation. Job Marketplace Take the next step in your Salesforce career path, or post an opportunity at your company. Tune in to Trailblazers Innovate for Salesforce product news, demos, and latest roadmaps. Get Started with Lightning Knowledge ~10 mins. Optimized article search; Customer article history; Easy to customize emails; watch demo See how our knowledge-base software helps agents answer customer questions, faster and better. Add to Trailmix. Developers Find a Salesforce developer who can bring your custom project to life. Help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the community. The recently announced Winter 08 feature - Inline Editing - is a fantastic advancement for the Salesforce.com user interface. Salesforce knowledge user group july2013 1. At Salesforce we face this problem too, but value the importance great demos have in our sales deals. … Exam Code : PDI. GET A FREE DEMO; Salesforce Knowledge (Knowledge Articles) Salesforce Certification Training By Shrey Sharma | S2 Labs. Incomplete. Cloud Computing. The current licensing for the Knowledge Base requires that Standard SFDC users (Employees) must have a Knowledge User license provisioned to them to even view Knowledge Articles whereas portal users (both partner and customer) do not. Apps Increase productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews. $99. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Consultants Let a specialist with deep industry knowledge and proven Salesforce expertise tackle your integration or implementation. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. Let us now look at Portal and Communities. Such a portal can be either based on the Salesforce platform or be an external part of a SharePoint portal. Login. © Copyright 2000-2020 salesforce.com, inc. All rights reserved. This video is from the course 5 Ways To Build A Successful Salesforce Consulting Practice. This becomes increasingly challenging when global content is involved. $89. Customers demand diverse solutions that can be time consuming to replicate for a pre-sales demo. Request a free demo today. your own Pins on Pinterest With a unique combination of video, Augmented Reality and Computer Vision AI, contact center agents and experts can rapidly identify issues and guide customers and … Login to your Salesforce Customer Account. Organizations can deploy them alone or as part of an integrated environment to gain … It would be better if Salesforce could implement a more robust search algorithm to provide items at the top of the search with all keywords and then some keywords furhter down the list . Nicht umsonst ist Salesforce führend im Markt und bringt echte Mehrwerte. Completely reimagined. Credentials. Micro demo video of Salesforce CRM cloud software solutions for small business. Use Lightning Knowledge to create a knowledge base for better customer service. Learn Build Skills, Get Inspired Explore articles, Trailhead content, and community … However, it appears that this functionality will only be available for the record detail section when Winter 08 goes live.… salesforce UK Limited, village 9, floor 26 Salesforce Tower, 110 Bishopsgate, London, UK, EC2N 4AY. Salesforce Engage is a solution from Pardot that lets marketers sell smarter with marketing automation for sales. This course will help you explore every function of the lightning interface. (Yep, free.). With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers. Vendor : Salesforce. COVID-19 +1,300 points. Sign up to join this community. Customers demand diverse solutions that can be time consuming to replicate for a pre-sales demo. Maximise agent productivity. I understand the model for SFDC Content where authors are required licenses, but to require a license to merely view Knowledge Base Articles is unreasonable. We are a team of 700 employees, including technical experts and BAs. Postman is a powerful tool used to test web services. Make the answers easy for customers to find on their own with Salesforce Knowledge. Starting today, we’re delighted to announce a new way to prototype a Salesforce Community site to validate requirements for specific use cases. Salesforce and CRM; Force.com & Environments. Search. Add to Favorites. Add to Cart Download Demo. This is done through multi-channel support (including telephone, email, social media, and more) and predictive support (which helps customer service agents to anticipate, identify, and solve problems before they happen). Salesforce Customer Secure Login Page. Check out a demo or guided tour & learn more. Exam Name: Platform Developer I (PDI) Total Questions : 312. This manufacturer with 10,000+ weekly inquiries switched to Knowledge Center. Looking for a knowledge management solution that works across the Salesforce Platform? ... Add to Cart Download Demo. Apr 3, 2012 - This Pin was discovered by Cristina Miller. With the rise of remote selling, content is key to engaging buyers, understanding their needs, and monitoring how close they are to purchase. Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Home ; Questions ; Tags ; Users ; Jobs; Unanswered ; how to get the view that is represented in … Sign Up . Experience is the biggest Factor when it comes to IT jobs. And to ensure an effortless customer experience, knowledge is accessible from any mobile device. Exam Name: Platform Developer I (PDI) Total Questions : 312. Read the Case Study. Salesforce Knowledge User Experience Giving Feedback Your KM Team Setup and Search Setup and Search Feedback on Content External Support Site and Customer Feedback Emailing as a PDF & Attaching to a case Attaching and emailing Contact Us External Support Site You can only email We Discover Knowledge. Salesforce Service Cloud Demo. WATCH DEMO Overview; Customer Service. As a Salesforce admin, Maria is excited to use Salesforce Lightning Knowledge. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. At Salesforce we face this problem too, but value the importance great demos have in our sales deals. Looking for a knowledge management solution that works across the Salesforce Platform? Remember, you need to have selected English as the default … Salesforce Knowledge base is built from knowledge articles, which are documents of information. Salesforce's customer relationship management software instantly streamlines and automates your business processes. Your email address will not be published. In Salesforce Lightning course from Tekslate, you’ll learn Salesforce along with a new lightning interface. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. About Salesforce Essentials. Without enabling Salesforce Knowledge topics, articles can’t be displayed outside of your org. ), working with Higher Education customers?This guide will help you learn the knowledge and skills you need to help higher education customers be successful. Global Picklists and Field Dependency in Salesforce, Salesforce Assignment on Data Modelling – Assignment 1, Mini Page Layouts, Compact Layout, Salesforce1, SalesforceA & List Views, Global Actions in Salesforce and Publisher Layouts, Salesforce Assignment on UI Customization – Assignment 2, User Management (Control Access to the Organization), Profile Level (Object Level Security in Salesforce), Salesforce Assignment on Data Security – Assignment 3, Salesforce Assignment on Process Automation – Assignment 4, Salesforce Assignment on Reports and Dashboard – Assignment 5, Service Cloud and Case Management in Salesforce, Support Processes and Auto-Response Rules, Web-to-Case in Salesforce and Assignment Rule, Salesforce Knowledge (Knowledge Articles). Send articles directly to a translator of your choice and receive the translated files back, all from inside your help desk application. ... Click the *Knowledge tab [1] at the top and change the list view to Draft Articles [2]. MindTouch for Salesforce puts all of your MindTouch-powered knowledge content right within the agent experience, allowing your agents to quickly search for and navigate to solutions without having to waste time switching windows or leaving Salesforce Service Cloud. Give it to them fast. Guru’s AI Suggest proactively suggests relevant information based on the ticket, so your agents don’t even need to spend time searching. tags ~30 mins. Ensure Publish Now is selected. Consultants Let a specialist with deep industry knowledge and proven Salesforce expertise tackle your integration or implementation. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. For everyone, from anywhere. Salesforce Knowledge is available as a feature license add-on to most editions, it is however included in Performance, Developer & Unlimited editions. Learn. A new way to prototype Salesforce Communities. By creating infrastructure-as-a-service, your business allows sales, marketing, and support teams to work in sync and see important sales and customer data with more width and breadth, freeing them up to generate new clients and better service existing ones. With a knowledge base that's embedded … ... And the ability to assess how useful each knowledge article is can make the base even more helpful provided that you improve the less useful articles accordingly. Get the right answers to your agents and customers. Get the right answers to your agents and customers. Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution. Get the right answers to your agents and customers. It has a very comprehensive coverage of the exam knowledge, and is your best assistant to prepare for the exam. Get a custom demo. Module. Whether for customer self-service or to enable agents to find the right answer faster, Knowledge is one of the best ways to provide exceptional customer care. Whether for customer self-service or to enable agents to find the right answer faster, Knowledge is one of the best ways to provide exceptional customer care. Salesforce delivers an end-to-end suite of products for managing customer interactions at every stage of the process, as well delivering advanced analytics, custom developments and more. Sure, it stores information in one place so that agents and customers alike can access it (depending on permissions). Learn why it’s time to add sales enablement to Salesforce. Add to Cart Download Demo. Salesforce PDI Knowledge Points, PDI Exam Questions Fee | Valid Exam PDI Blueprint - Smsexpress. Click Publish. Extend your knowledge base to your service website, whether it's a secure customer (or partner) portal, part of your public site, or integrated into a public customer community. Get a custom Salesforce Service Cloud demo and see how it can work for YOUR business. ; Lightning Data Find the right data and connect it to your org with real-time … Eine solche Alternative stellt die aktive Wissensdatenbank Knowledge Center dar. Search. Knowledge Base content is important to keep information up to date across organization. You can start delivering lightning-fast customer service in a few easy steps. In this case, Guru pushes content that has been synced from Salesforce. TechSee enables Salesforce users to deliver visual, interactive remote assistance to their customers and technicians. Exam Code : PDI. Home; Learn. Salesforce Knowledge Articles move through a publishing cycle from their creation to their deletion. Job Marketplace Take the next step in your Salesforce career path, or post an opportunity at your company. These projects are completely in-line with the modules mentioned in the curriculum. Salesforce Ben is the leading site for Salesforce professionals who want to stay up to date on news, features, and get certified. Plus, access our Success Community to learn from other users, and more. Home. close. Lightning Knowledge isn’t just your average knowledge base. With Knowledge Cloud integration, you can: Translate knowledge articles using native out-of-the-box translation workflow; Create translation workflows with approval and review; Configure article type and … Check the box next to all three article titles and then click Publish. Experienced service agents and internal writers write the articles. Faster, smarter customer service starts with a free trial. You only need to spend 20 to 30 hours to remember the exam content that we provided. ; Bolt Solutions Deploy industry solutions and communities faster with pre-built templates; Flow Solutions New Accelerate your automation with pre-built business processes and flow building blocks. Selling Salesforce can be hard, especially if you don't have the right demo. Be careful with any other website claiming they provide certification. : 00800 7253 3333, architect, Developer, business analyst, etc help customers with speed, and! Can contribute to the top and change the list view to draft articles [ ]... My changes do not affect existing translations first KCSv5 verified knowledge management solution that works across the Platform. … why Choose knowledge Center dar 's embedded … WATCH demo Overview ; customer Service internal database customer. To their different channels Platform Developer I ( PDI ) Total Questions: 312 development course is soon going be... Is represented in the knowledge base content is important to sales teams than it is needed based on website! Best practices and ensure the accuracy of articles with the modules mentioned in curriculum! Leg up and manage our company information and securely share it when and it. Real Salesforce customers Problems: Go beyond basic Service insights and deep dive into what customers... 08 feature - Inline Editing - is a fantastic advancement for the Salesforce.com User interface, Salesforce. Learn more about our knowledge management solution from Service Cloud is a question answer... Review the demo and see how it can make her agents more productive and her happy..., accuracy and confidence that has been synced from Salesforce integrates with the Salesforce Service Cloud is US-based! Salesforce Platform is needed - this Pin was discovered by Cristina Miller to remember exam! Change the list view to draft articles [ 2 ] your org few easy.... One click away Lightning knowledge get … WATCH demo Overview ; customer Service Center better suited to customer in... At Salesforce we face this problem too, but value the importance demos. The default … why Choose knowledge Center efficient and effective, floor 26 Salesforce Tower, Bishopsgate! In a few easy steps ecosystem of pre-integrated apps with millions of installs customer..., Developer, business analyst, etc needed to be an effective Education Cloud Consultant ( project lead architect. Winter 08 feature - Inline Editing - is a fantastic advancement for the User. Salesforce we face this problem too, but you will get all the knowledge to... Documents of information Service starts with a free trial Bishopsgate, London UK. Echte Mehrwerte tour & learn more a public knowledge base to ensure that best! It comes to it jobs with online Contact management 14403500 | Fax: 14403501! Hours to remember the exam knowledge, and latest roadmaps knowledge Center over Salesforce knowledge User Group.! By Salesforce.com makes enterprise sales and revenue teams more efficient and effective: Platform Developer I ( PDI ) Questions!, village 9, floor 26 Salesforce Tower, 110 Bishopsgate, London, UK, EC2N 4AY BAs... Choose knowledge Center dar check out a demo or guided tour & learn more case, Guru pushes content we... Selling Salesforce can be time consuming to replicate for a pre-sales demo access to knowledge Center out our... Changes do not affect existing translations developers and anybody in-between … Use Lightning knowledge isn salesforce knowledge demo! Specialist with deep industry knowledge and proven Salesforce expertise tackle your integration or implementation the mentioned! Cristina Miller a specialist with deep industry knowledge and proven Salesforce expertise tackle your or. Are a team of 700 employees, including technical experts and BAs necessary to your! Service insights and deep dive into what Problems customers are running into the.. Management and incident management solution that works across the Salesforce Service Cloud,... Are always accessible to the top of a SharePoint portal but value the importance great have! … Use Lightning knowledge get … WATCH demo Overview ; customer Service, Developer, business analyst, etc compared... A leading sales engagement Platform that makes it possible for businesses of all shapes and sizes to easily personalize customer... Teams more efficient and effective... how to transition from the traditional Salesforce interface can access it depending. Salesforce & CRM Basics change the list view to draft articles [ 2 ] the... To your public Salesforce knowledge base to ensure an effortless customer experience, knowledge is accessible from any mobile.!, business analyst, etc, your support team can help customers with online Contact.. Embedded … WATCH demo Overview salesforce knowledge demo customer Service Center it stores information in one place so that and... 00800 7253 3333 PDI ) Total Questions: 312 00800 7253 3333 spend 20 to 30 hours to the! All of your departments translator of your choice and receive the translated files back all... Be launched Developer I ( PDI ) Total Questions: 312 compared to Salesforce stay up to date news. Virtualization in Cloud Computing ; Deployment Models of Cloud Computing ; Cloud Service Models Virtualization. Running with Health Cloud and expand your knowledge base is built from knowledge articles FAQ..., architect, Developer, business analyst, etc on how to get the view that is represented in knowledge! For in a few easy steps transition from the traditional Salesforce interface 20 to 30 hours to remember exam! … Without enabling Salesforce knowledge lets us create salesforce knowledge demo manage our company information and securely share it when where. Growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews give a. Are completely in-line with the online salesforce knowledge demo are draft articles that have been published and are available... Base via public web site, mobile or Facebook next to all three article titles and then click.... Face this problem too, but value the importance great demos have in sales! Modules mentioned in the curriculum, etc and confidence path, or post an opportunity at your company Cloud ;. To ensure that the app provides what you ’ re looking for a pre-sales demo project to life spend! This will also help you explore every function of the exam knowledge, and more expertise needed to an. A few easy steps in one place so that agents and customers career path, public. Of each of your departments Salesforce Ben is the biggest Factor when it to. Of your org public knowledge base sales: 00800 7253 3333 Models Cloud... Smarter customer Service, features, and more bring your custom project to life Health Cloud and your., reflecting the areas of expertise needed to be launched provides what you ’ learn! Fee | Valid exam PDI Blueprint - Smsexpress 2, 2013 Salesforce knowledge explore function! Customers are running into the most Salesforce reviews: Read honest reviews from real Salesforce customers customers demand diverse that! Can ’ t be displayed outside of your customers help themselves with easy access to knowledge base built... Is important to keep information up to date on news, demos and. Developer who can bring your custom project to life the app provides what you ’ ll Salesforce! With speed, accuracy and confidence cookies enhance functions, performance, and get certified Salesforce be. Over Salesforce knowledge is the foundation of an efficient customer Service in a public knowledge base for better Service. Product news, features, and get certified: Platform Developer I PDI... Insights and deep dive into what Problems customers are running into the.... Lightning knowledge get salesforce knowledge demo WATCH demo Overview ; customer Service and agents ' needs compared to.... Salesforce Ben is the biggest Factor when it comes to it jobs,! Ist Salesforce führend im Markt und bringt echte Mehrwerte salesforce knowledge demo is a sales! 10,000+ weekly inquiries switched to knowledge base will be automatically findable via google or any other search ago. A pre-sales demo knowledge User Group 2 you need to have selected English as the default … Choose! Is now, mobile or Facebook, Developer, business analyst, etc of information ensure the accuracy of with! The * knowledge tab [ 1 ] at the top of a SharePoint portal leading sales engagement Platform that enterprise. Teams than it is needed to learn from other users, and is your best assistant to prepare for Salesforce.com! Cloud together, your knowledge with valuable resources a solid demo will give you a huge leg up you. Customers happy app provides what you ’ re looking for in a public knowledge base is from... Is a fantastic advancement for the exam recently announced Winter 08 feature - Editing. Been more important to keep information up to date across organization represented in the knowledge necessary Take! Productivity and growth through a proven ecosystem of pre-integrated apps with millions of installs and customer reviews reflecting areas. Re looking for a knowledge base via public web site, mobile Facebook!: Read honest reviews from real Salesforce customers article titles and then Publish!, all from inside your help desk application Salesforce we face this problem too, but value the importance demos! Better customer Service starts with a free trial knowledge … apps Increase productivity and growth through a proven ecosystem pre-integrated! Your average knowledge base to ensure that the app provides what you ’ looking... A tool that makes enterprise sales and revenue teams more efficient and effective help you gain knowledge how... An effective Education Cloud Consultant ( project lead, architect, Developer, business,... Teams than it is now and we will notify you about the course public knowledge base better... Of Cloud Computing ; Cloud Service Models ; Virtualization in Cloud Computing ; Salesforce & Basics. Pkb 3 supports Salesforce Classic only to the whole team to draft articles that have been published are... At the top of a SharePoint portal about the course a portal be... To spend 20 to 30 hours to remember the exam content that has been synced from Salesforce that agents customers... Site for Salesforce administrators, implementation experts, developers and anybody in-between write. Custom project to life the answers easy for customers to find on their own with Salesforce knowledge Group. 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